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Week two Post one: Blog Post

With Social media being so powerful nowadays, there can be so much answered or done through social media.  As stated in the reading this week an insurance company did not help the customer with the situation at hand when they called.  But, when the customer turned to social media and put the company on blast, they instantly reached out and were willing to see how they can help.  With social media reaching people so fast and for some reason everyone taking it a gospel, it is both beneficial to businesses as well as can be hurtful.  So yes social media makes things easier to get noticed and or get problems solved.

Before social media, getting in touch with a company could have seemed like a hassle.  Sometimes reaching a company would be all by phone and very time consuming, you may even have had to go into the business at times to get in touch with someone.  Also sending an email to a company to get things resolved would get overlooked or maybe they would just avoid the email altogether.  Nowadays with Yelp and similar pages, businesses can not afford to ignore people's complaints and are more willing to work with people. Also, businesses have web pages now that you can sometimes reach out to someone or a bot 24/7 and hopefully get your questions answered.  It is much easier to reach out to companies nowadays, with social media and the web.

When I comment on a product or a service it definitely was because they went over and beyond for service or that the product is just that good. I do not engage in posting negative things on social media as I normally reach out to the companies and they are sincere and apologize and make things right.  Also when a company does just what they are required nothing more or anything there is no need to post I believe.  But that is also because I am not on social media often and I don't stay on the pages nonstop.  

When I start my business in the near future it will be very important to me to make sure I give my patrons the appropriate amount of service that they are completely satisfied and that they have no concerns or complaints.  When people post positive reviews on the page, they can not go untouched or without response because customers love to be acknowledged for their comments.  So with that being said, I will treat every positive comment with an appreciation of some sort.  Now when it comes to negative comments I will reach out to the customer and figure out what the concern is and what we can do better.  I will also make amends with the customer of significant weight that outweighs the value or issue of concern. I want the customer to know that their thoughts, complaints, and concerns are very important to me and I want to get their feedback to help make the experience much better.

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