Skip to main content

Week two Post one: Blog Post

With Social media being so powerful nowadays, there can be so much answered or done through social media.  As stated in the reading this week an insurance company did not help the customer with the situation at hand when they called.  But, when the customer turned to social media and put the company on blast, they instantly reached out and were willing to see how they can help.  With social media reaching people so fast and for some reason everyone taking it a gospel, it is both beneficial to businesses as well as can be hurtful.  So yes social media makes things easier to get noticed and or get problems solved.

Before social media, getting in touch with a company could have seemed like a hassle.  Sometimes reaching a company would be all by phone and very time consuming, you may even have had to go into the business at times to get in touch with someone.  Also sending an email to a company to get things resolved would get overlooked or maybe they would just avoid the email altogether.  Nowadays with Yelp and similar pages, businesses can not afford to ignore people's complaints and are more willing to work with people. Also, businesses have web pages now that you can sometimes reach out to someone or a bot 24/7 and hopefully get your questions answered.  It is much easier to reach out to companies nowadays, with social media and the web.

When I comment on a product or a service it definitely was because they went over and beyond for service or that the product is just that good. I do not engage in posting negative things on social media as I normally reach out to the companies and they are sincere and apologize and make things right.  Also when a company does just what they are required nothing more or anything there is no need to post I believe.  But that is also because I am not on social media often and I don't stay on the pages nonstop.  

When I start my business in the near future it will be very important to me to make sure I give my patrons the appropriate amount of service that they are completely satisfied and that they have no concerns or complaints.  When people post positive reviews on the page, they can not go untouched or without response because customers love to be acknowledged for their comments.  So with that being said, I will treat every positive comment with an appreciation of some sort.  Now when it comes to negative comments I will reach out to the customer and figure out what the concern is and what we can do better.  I will also make amends with the customer of significant weight that outweighs the value or issue of concern. I want the customer to know that their thoughts, complaints, and concerns are very important to me and I want to get their feedback to help make the experience much better.

Comments

Post a Comment

Popular posts from this blog

Assignment 1 Why I Chose what I did

Let's discuss the reason I choose to use the wood them background first and foremost.  It was a simple decision for me to choose this over all the other different options.  I have a strong connection with wood since my early childhood till now.  I grew up watching and helping my father always doing something with wood, he gathered so much peace when he would be out in the shop working on anything with wood or building different things out of wood.  To this day, I remember one of the first things we made together and it was a desk for my room to put my computer on and play my games.   The desk was fitted and mounted into my room to perfection using one corner of my room along the wall to the door to my room.  We were in the room with the stud finder and we made sure we located every stud in the wall so we knew exactly where the weight-bearing support would be located.  the desk was just the perfect height for me to sit in my chair and reach every b...
Read more

Week 2 part B: Business research

D Bats Batting cages https://dbat.net/index.php/cages  - main company page https://www.dbattemecula.com/  - local company page D bats is a batting cage facility that provides batting cages for all ages and the three major baseball/softball types.  the machines have a large range of speeds for baseball, they have different speeds for fastpitch softball, and have cages for slow pitch softball as well. D bats is a franchise on the international market with them located all over the United States and also in China. The Temecula California location has there website which has links for both their Facebook and Instagram pages.  If you follow their links to the pages you will find that neither social media platforms have been posted on since July, with that being said they are active recently during this COVID pandemic.  The majority of posts are about events and camps coming up.  They also post closures and information on the COVID along with pictures and videos ...
Read more

Week 13 | Online advertising | part A

On Facebook, there is plenty of advertisements for things I enjoy and do on a daily basis. I don't know if I like the fact that Facebook information is out there that they can find out so much about what I look up and like. I know one thing is for sure all of my ads are about baseball, softball, cornhole, and trips to Georgia.  The call to action on the sports items is just images of the items that I like and they definitely do that.  Baseball and cornhole links are constantly taking me to pages about all the items I look up. My attention is drawn to these things because I enjoy these things and do them on my own time.  It is not always business-related but it definitely is related to what I enjoy in life. Images that are used are effective because I am a visual person and people that are into images are also this way. The more effective the image the more people it draws into the business.  Annoying ads are ones that keep popping up after I already have purchased so...
Read more